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Thoughts

Industry insights, marketing trends, and more

Pages and pages of content in the context of CRM. Not only will you find updates on our agency life, you’ll get useful how-to guides and inspiring creative from others hitting inboxes.

Top Designs for January

January brought us a fresh start and some seriously smart email campaigns. From clever gamification to beautiful seasonal storytelling, this month's picks showcase brands ...

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Marketing

Top Designs for January

January brought us a fresh start and some seriously smart email campaigns. From clever gamification to beautiful seasonal storytelling, this month's ...

Marketing

How to Create Wrapped Emails That Customers Love

The inbox moment that customers actually look forward to? That's the magic of wrapped emails.

Marketing

Top Designs for December

December's inbox brought us everything from festive surprises to social responsibility campaigns. Let's unwrap them!

Marketing

From the desk of CRM Santa's elves

I probably shouldn't be writing this. Not because it's a secret, exactly, but more because CRM Santa doesn't love it when we interfere.

Marketing

A Conversation with Email Love: Building Email Programs That ...

Email marketing is one of the most powerful channels for building customer relationships, yet many brands still struggle to resonate.

Marketing

Email can create communities, not just customers

I want to talk about something that doesn't get enough airtime in our industry.

Marketing

The joy of wrapped emails

Wrapped emails, unwrapped. Every year, teams talk about wanting a Wrapped email. Not just because it looks good, but because of what it represents.

Marketing

In conversation with our DMA judge and council member: Scarlett

Copywriter Scarlett Soodhoo shares insights from judging the DMA Awards and the storytelling behind standout campaigns.