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Pages and pages of content in the context of CRM. Not only will you find updates on our agency life, you’ll get useful how-to guides and inspiring creative from others hitting inboxes.

Dear Mr. K Dilkington: What Brands Can Learn About CRM Etiquette

Over the holidays, I found myself listening to some old episodes of the Ricky Gervais Show.

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Marketing

Dear Mr. K Dilkington: What Brands Can Learn About CRM Etiquette

Over the holidays, I found myself listening to some old episodes of the Ricky Gervais Show.

Marketing

The Top 5 Giving Tuesday Emails of 2024

Giving Tuesday is a global day of charity, designed to encourage generosity right after the consumer-heavy holidays of Black Friday and Cyber Monday.

Design

Top Designs for December

December is always a prime time for brands to connect with their audiences. From heartwarming storytelling to dazzling design.

Marketing

Loyalty trends in 2025: building connections that last

Loyalty isn’t what it used to be. Gone are the days when points and discounts were enough to keep customers engaged.

Marketing

500 weeks of email magic: a milestone celebration

Today marks the 500th edition of our beloved Email Weekly! A half-decade of developer experiments, wild code and mind-boggling creativity.

Marketing

Rethink Loyalty in 2025: It’s About Hearts, Not Wallets

These days, a typical shopping experience feels like juggling a wallet full of loyalty cards.

Marketing

How these brands are nailing their Black Friday CRM strategy

Black Friday Cyber Monday (BFCM) is upon us—and, with it, a torrent of brand emails, push, and in-app messages battling for attention.

Design

Top Designs for November

In this month’s roundup we bring you Black Friday bangers, charity comms that put the ‘fun’ in fundraising, and the least salesy sales email ever.