The key to thriving in today’s hyper-connected digital landscape is having a presence across multiple platforms and an integrated customer journey.
Love is in the air, and while chocolates and roses are nice, customer relationships are what really matter for CRM managers.
Once the mince pies were devoured and the crackers all pulled, we slowly but surely returned to our inboxes.
Over the holidays, I found myself listening to some old episodes of the Ricky Gervais Show.
Giving Tuesday is a global day of charity, designed to encourage generosity right after the consumer-heavy holidays of Black Friday and Cyber Monday.
Loyalty isn’t what it used to be. Gone are the days when points and discounts were enough to keep customers engaged.
Today marks the 500th edition of our beloved Email Weekly! A half-decade of developer experiments, wild code and mind-boggling creativity.
These days, a typical shopping experience feels like juggling a wallet full of loyalty cards.
